At Isabella Retreats, we are committed to delivering your travel accessories, camping gear, fishing gear, hiking gear, and luggage safely and efficiently worldwide. This Shipping Policy explains how we handle order processing, delivery, and related information.
Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Since Isabella Retreats operates exclusively on Cash on Delivery (COD), payment is collected at the time of delivery.
- You will receive an order confirmation email with details of your purchase once your order is accepted.
Shipping and Delivery
- We deliver worldwide. Delivery times may vary depending on your location and courier services.
- Estimated delivery times:
- Domestic: 3–7 business days
- International: 7–21 business days
- Shipping delays may occur due to customs clearance, natural events, public holidays, or courier service disruptions. Isabella Retreats is not responsible for delays caused by third-party carriers.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- Some promotional offers may include free shipping; please check the terms of each promotion.
Order Tracking
- After your order has been dispatched, you will receive a tracking number via email or SMS to monitor your shipment.
- Tracking updates may vary depending on the courier service and your location.
Delivery Instructions
- Please ensure that your shipping address and contact details are accurate to avoid delays or failed deliveries.
- In case of failed delivery attempts due to incorrect address or unavailability, additional shipping charges may apply for re-delivery.
Damaged or Lost Shipments
- If your order arrives damaged, contact us immediately at [email protected] with photos of the damaged product and packaging.
- If your shipment is lost during transit, Isabella Retreats will work with the courier to investigate and resolve the issue.
Customer Support
For any questions regarding shipping, delivery, or tracking, please contact our support team at:
Email: [email protected]