At Isabella Retreats, customer satisfaction is our top priority. We take pride in offering high-quality travel accessories, camping gear, fishing gear, hiking gear, and luggage. This Returns & Refund Policy outlines the conditions under which returns or refunds may be accepted. By placing an order with us, you agree to the terms described below.
Payment Method
Isabella Retreats operates exclusively on a Cash on Delivery (COD) payment system. Since payments are made at the time of delivery, please ensure that you verify your order details before confirming your purchase.
Eligibility for Returns
We accept returns only under the following conditions:
- The product received is defective, damaged, or incorrect.
- The return request is made within 7 days of receiving the order.
- The item is unused, in its original packaging, and includes all tags and accessories.
Non-Returnable Items
Certain items are not eligible for return, including:
- Products damaged due to misuse or negligence after delivery
- Items without original packaging or tags
- Personalized or custom-made products
- Items marked as “Final Sale” or “Non-Returnable”
Return Process
- To initiate a return, please contact us at [email protected] within 7 days of receiving your order.
- Include your order number, product name, reason for return, and clear photos of the item.
- Our support team will review your request and provide instructions for the return process.
- Once approved, you will be guided on how to return the item safely to our warehouse.
Inspection and Approval
All returned items are inspected upon receipt. If the item meets our return criteria, a replacement or refund will be processed as outlined below.
Refund Policy
- Since Isabella Retreats uses Cash on Delivery, refunds are not issued in cash.
- In case of an approved return, you may receive:
- A replacement product (if available), or
Cancellations
Orders may be canceled only before shipment. Once your order has been dispatched, cancellations are not permitted. To request a cancellation, email [email protected] as soon as possible with your order details.
Contact Us
If you have any questions or concerns about our Returns & Refund Policy, please contact us at:
Email: [email protected]